Aesthetic MedSpa Scale-Up: Triple-Digit Booking Expansion
Consolidating 4 disconnected point solutions to capture after-hours aesthetic inquiries and reduce no-shows
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The Operational Bottleneck
Reception staff juggled separate subscriptions for ClickFunnels, ActiveCampaign, Podium, and Calendly. Weekend inquiries sat untouched until Monday mornings, when high-value injectable leads had already booked with competitors.
The Deployed Solution
Installed an all-in-one patient communication architecture featuring Instagram DM bot qualification, instant SMS missed-call text-back, and a required $50 consultation deposit on the booking checkout to eliminate no-shows.
Architecture & Workflows Deployed
- Instagram DM Keyword Automation -> Conversation AI Bot
- 2-Step Order Form Funnel with $50 Refundable Booking Deposit
- 3-Touch Reminder Sequence (SMS + Email + Voice Confirmation)
- Post-Appointment Reputation Request via SMS Trigger
Previous stack: $1240/mo • Consolidated stack: $297/mo