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Downloadable SOP Suite

Standard Operating Procedure (SOP) Templates

Download verified standard operating procedures and workflow architecture diagrams compiled by Academy engineers. Free, zero paywalls.

Vetted Architecture Blueprints

Carrier verified SOP workflows

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Standard #1

Agency White-Labeling & SaaS Mode Master Blueprint

Complete DNS configuration, Stripe custom tier rebilling logic, and client user role permission maps.

Standard #2

Missed-Call Text-Back & AI Setter Flowcharts

Visual trigger logic, 15-second response cadences, and Conversation AI prompt templates.

Standard #3

A2P 10DLC Deliverability & Compliance Master Checklist

Vetting forms, privacy policy opt-in requirements, and mobile carrier TCR registration guides.

Standard #4

Snapshot Deployment & Maintenance Standard

Golden snapshot version control, custom value key taxonomy, and client deployment audit checklists.

Standard #5

Automated Local Reputation & Google Review SOP

Post-job review request SMS cadences, QR code generation, and Google Business Profile API sync.

Standard #6

HighLevel API v2 & Webhook Developer Integration Spec

OAuth 2.0 PKCE authentication, outbound webhook payload structures, and Zapier-free custom code nodes.